Thank you for visiting our website. Ceerose respects and will endeavour to product the privacy of our users and clients.

 

Our Privacy Policy and Term of Use/Services

Effective Date: 15 January 2026
ABN: 80 088 827 678
Website: https://ceerose.com.au/

 

Ceerose Pty Ltd (“Ceerose”, “we”, “us”, “our”) knows you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to understand how we collect, manage, disclose, and protect your information.

By using or accessing our website, engaging with our property development and construction services, registering interest in a project, submitting a contact form, or interacting with us in any other way, you acknowledge that you accept the practices and policies described in this Privacy Policy. You also consent to Ceerose collecting, using, storing, and sharing your information in the ways outlined below.

We may amend this Privacy Policy periodically, and the most current version will always be available on our website.

 

Terms of Use/Services

Your use of Ceerose’s Services, including but not limited to accessing our website, submitting enquiries, registering for project information, participating in sales processes, or engaging with our construction or development activities, is governed by our Terms of Service, which form a binding agreement between you and Ceerose Pty Ltd.

The Terms of Service outline important provisions relating to:

  • acceptable use of our website, project information pages, and digital platforms;
  • processes for registering interest, submitting enquiries, or engaging in project-related communication;
  • disclaimers associated with project information, architectural imagery, renders, specifications, pricing, and availability;
  • obligations relating to professional use by consultants, contractors, or subcontractors;
  • the requirements for lawful access to Ceerose construction sites, including WHS, safety, and induction protocols;
  • intellectual property rights relating to Ceerose project materials, images, designs, and documentation; and
  • limitations of liability permitted under Australian law.

The content provided on this website is for general informational purposes only and does not constitute professional advice. Ceerose makes no warranties regarding the accuracy, completeness, or reliability of the information and is not responsible for any loss or damage arising from its use. Users are responsible for any actions taken based on the content of this website.

Ceerose complies with all applicable obligations under the Australian Consumer Law (ACL), including guarantees that apply to the supply of services. Nothing in these Terms of Service or this Privacy Policy limits your rights as a consumer under the ACL. Where project information relates to off-the-plan sales, development updates, or future construction outcomes, all representations are subject to change as permitted by law, and purchasers will receive formal contractual documentation governed by applicable legislation and regulations.

By continuing to use Ceerose’s Services, you acknowledge and agree that:

  • you have read, understood, and agreed to the Terms of Service;
  • any undefined terms in this Privacy Policy carry the meanings assigned within the Terms of Service; and
  • the Terms of Service and the ACL govern how Ceerose supplies services, provides project information, and manages enquiries.

All intellectual property, including text, images, designs, and documentation, is owned by Ceerose Pty Ltd unless otherwise stated, and may not be reproduced without prior written consent. Ceerose reserves the right to modify, suspend, or discontinue any part of the website or services at any time without notice.

 

1. What this Privacy Policy covers

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you access or use our Services, but not the practices of companies we do not own or control, or individuals we do not manage.

We collect various types of Personal Information from users, purchasers, clients, contractors, consultants, visitors, and interested parties. We use this information internally to:

  • personalise, provide, and improve our property development and construction services
  • communicate project updates, settlement information, or responses to enquiries
  • fulfil requests for project materials, documents, or services
  • analyse how our Services are used and enhance the effectiveness of our online platforms

In some cases, we may share Personal Information with third parties, but only as described in this Policy.

We do not knowingly collect personal information from anyone under 18 years of age. If we learn that personal information has been collected from a minor under 18, we will delete it as quickly as possible.

 

2. Personal Information we collect

We receive and store information that you knowingly provide to us when interacting with Ceerose, such as but not limited to:

  • Name, email address, phone number, and address
  • Project or property preferences, registrations of interest, enquiry details
  • Contract or settlement information, if you purchase a property
  • Professional information from consultants, contractors, or subcontractors
  • Site induction details and WHS compliance information
  • Website usage data, device data, and cookies and browser information
  • CCTV footage from our office, display suites, or construction sites
  • Communications, feedback, or survey responses
  • Any content you submit through web forms or email correspondence

We may also collect personal information about you through external property sales channels, including but not limited to:

  • Real estate sales agencies acting on our behalf
  • Project sales partner agencies
  • Online property portals such as Domain.com.au, Realestate.com.au, and similar industry websites
  • Lead forms, enquiry submissions, or campaign registrations made through those external platforms

This information is collected to support enquiry responses, project information distribution, sales engagement, and purchaser communication.

We may communicate with you if you have provided us with the means to do so, including sending emails, project updates, or marketing communications. You may opt out at any time (see section 10).

 

3. How we collect personal information

We collect information:

  • Directly from you when you submit forms, make enquiries, attend inspections, or register for project updates
  • Through interactions with our websites and online platforms
  • Through consultants, agents, contractors, or partners engaged on our projects
  • Via CRM systems, marketing systems, settlement partners, or secure digital platforms
  • From publicly available sources, if relevant
  • Through CCTV footage at a Ceerose managed sites

Whenever you interact with our Services, we automatically receive and record data from your browser or device, including but not limited to:

  • IP address
  • Device identification
  • Cookie information
  • Browser type
  • Pages or features accessed

This information helps us understand usage patterns, diagnose technical issues, and enhance our Services.

4. Automatic collection, cookies, analytics, and Do Not Track

“Cookies” are identifiers transferred to your browser or device that allow us to recognise you and understand how our Services are used. We may use cookies to:

  • analyse traffic
  • detect return visits
  • customise online experiences
  • support advertising or remarketing
  • understand which features or pages users engage with most

Advertising partners may also transmit cookies when ads are clicked. Third parties may also set cookies when you follow links to other websites. This Privacy Policy does not cover third-party practices.

Through cookies we place on your browser, we may collect information about your online activity even after you leave our website. This allows us to customise content and improve our Services.

Your browser may offer a “Do Not Track” option; however, our Services do not currently support Do Not Track signals.

 

5. Why we collect and use personal information

We use your information to:

  • deliver property development, construction, and project management services
  • provide accurate and timely purchaser communications
  • manage contracts, settlements, and handover processes
  • verify identities and ensure safety and WHS compliance on construction sites
  • engage and manage consultants, subcontractors, suppliers, and professional service providers
  • respond to enquiries and maintain communication records
  • personalise and improve website performance, project information pages, or marketing activities
  • monitor usage patterns to improve user experience
  • comply with legal, regulatory, and operational requirements
  • analyse aggregated or anonymised information for reporting, planning, and development

We may also use confirmation data when you open emails to improve the relevance and effectiveness of our communications.

 

6. Disclosure of personal information

We do not sell or rent your personal information. However, we may disclose personal information to:

  • Employees, representatives, contractors, subcontractors, and consultants who require it for service delivery
  • Real estate agents, settlement agents, legal advisers, or financial providers
  • Service providers (CRM, cloud hosting, marketing platforms, analytics providers)
  • Affiliated businesses involved in project delivery or related transactions
  • Government authorities or regulators where required by law
  • Business successors in the event of a merger, sale, or transfer

We may also share anonymised or aggregated usage information with partners, provided it does not identify you.

In certain situations, businesses or third-party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognise when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.

We reserve the right to access, read, preserve, or disclose information where required to comply with law, enforce our Terms of Service, or protect the rights, property, or safety of Ceerose, our employees, and our users.

7. Overseas disclosure

Ceerose does not store your personal information overseas. However, some third-party platforms and service providers that we use may store or process data in locations outside Australia, including the US, EU, or Asia. We take reasonable steps to ensure that any such providers comply with Australian privacy requirements or maintain equivalent safeguards to protect your information.

 

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, or unauthorised access, including:

  • Secure storage of personal information through encrypted digital systems;
  • Restricted internal access to personal information, limited to authorised personnel only;
  • Use of secure platforms for contractor onboarding and management;
  • Regular review and monitoring of our data protection practices; and
  • Secure disposal or de-identification of personal information that is no longer required.

 

Some information may remain in our records even after deletion requests if required for legal compliance, auditing, or record-keeping.

9. Your choices and access rights

You may choose not to provide information, although certain features or services may require it (for example, contract processing or site inductions).

You may request access to, or correction of, your personal information at any time. Where appropriate, we may maintain copies of unrevised information for compliance purposes.

You may request deletion of your details by contacting us, noting that some information may legally need to remain in our records. We may continue to use aggregated or anonymised data after deletion, but never in a way that identifies you.

 

10. Marketing communications

If you provide your contact details, you may receive project updates, newsletters, invitations, or promotional material.

You may opt out at any time by:

  • selecting “unsubscribe” in an email
  • contacting us directly
  • updating preferences through our digital platforms

We may use limited personal information with social media or advertising platforms for legitimate marketing activities. These platforms manage your data under their own privacy policies.

 

11. CCTV and onsite security

We use CCTV across our display suites, head office, and construction sites to:

  • support WHS compliance
  • protect property, staff, and visitors
  • investigate incidents
  • monitor safety and operational activity

Footage is stored securely and may be accessed only by authorised personnel or law enforcement where legally required.

 

12. Changes to this Privacy Policy

We continually work to improve our Services and may update this Privacy Policy from time to time.

We will notify you of changes by:

  • posting updates on our website
  • sending email notifications, where applicable
  • issuing notices via other appropriate channels

If you choose not to receive email notices, posted changes will still govern your use of our Services. Using our Services after changes are posted constitutes acceptance of the updated Policy.

 

13. Complaints

If you believe your privacy has been breached or mishandled, please contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

14.Contact us

For further information, questions, access requests, or complaints, please contact:

Privacy Officer
Ceerose Pty Ltd

PO Box 382 Leichhardt, NSW 2040
info@ceerose.com.au

Phone: (02) 9571 9900